Return & Refund Policy
Last Updated: May 20, 2026
At ChicDate, we are committed to providing high-quality products and excellent service to our customers. All items undergo a thorough quality inspection before they are packaged and shipped. However, if you receive a defective or incorrect item, we offer a straightforward resolution process.
If you have any questions, please contact us at support@chicdatewear.com.
1. Order Cancellation
Orders can only be canceled before they are shipped. Once a package leaves our warehouse, it cannot be canceled.
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Process: Contact us at support@chicdatewear.com to request cancellation and provide a reason
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Handling Fee: No processing or handling fee for canceling an order prior to shipment
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Timeline: Approved cancellations are processed within 1–2 business days
2. Defective Products & Quality Issues
If you receive an item with manufacturing or quality defects, please follow these steps within 3 days of receiving your package:
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Contact Us: Email support@chicdatewear.com
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Provide Proof: Attach clear photos or videos showing the specific quality defect
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Resolution: Once verified (usually within 1 business day), we will issue a full refund to your original payment method or store credit
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You do not need to return the defective product
Note: If you are unable to provide photo or video evidence of the defect, the item must be returned to our warehouse at your own expense before a refund or exchange can be processed.
3. Non-Quality Returns & Exchanges
If you wish to return or exchange products for reasons other than quality defects (e.g., changed mind, wrong size selection):
| Condition | Policy |
|---|---|
| Request window | Within 3 days of package delivery |
| Return shipping fee | Borne by you |
| Redelivery shipping fee (for exchange) | Borne by you |
| Item condition | Unworn, unwashed, undamaged, with original tags and packaging |
| Non-returnable items | Clearance items, free gifts, items marked non-returnable |
4. Wrong Items or Missing Shipments
You are eligible for an immediate refund or replacement without returning any items if:
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The shipping carrier officially confirms that your package was lost or damaged in transit
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We inadvertently shipped the incorrect item, wrong size, or incorrect print/color
5. Refund Processing
| Step | Description |
|---|---|
| 1 | Refund is approved (for defect, wrong item, or after return received) |
| 2 | Refund is processed within 7 business days |
| 3 | Funds are sent to your original payment method or store credit |
Refund options:
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Store credit – Instant, can be used for future orders
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Original payment method (credit/debit card or PayPal) – Additional 3–7 business days depending on your bank
Note: Original shipping charges and shipping insurance fees are non-refundable.
6. Important Return Instructions
A. Do Not Return to Sender
Do not send packages back to the address printed on the shipping label. That is a carrier hub and is not our authorized return warehouse.
B. Authorized Address Only
You must contact us at support@chicdatewear.com before returning any goods. We will provide you with the correct return address. Unauthorized returns sent to the wrong address will not be processed.
C. Package Contents
Ensure your return package contains only items purchased from ChicDate. We are not responsible for returning any third-party items mixed into your shipment.